Modis Burbank is looking for a Fraud Strategy & Implementation Director for a great client in the Pasadena area. The Director, Fraud Strategy and Implementation is a technology-centric and data-oriented leader responsible for the fraud prevention strategy and implementation across all company portfolios, subsidiaries and lines of business. This position will enhance, maintain, and oversee a team of intellectually curious, data, technology and cyber-security professionals to ensure that right fraud prevention controls are implemented within the product set. This candidate is also able to intelligently work with stakeholders across banking, revenue, product and compliance teams to design modern systems that stop fraud and design the policies and systems that can be executed by our customer care and loss management teams, or by our product development teams. When fraud is detected, this position will work with the appropriate teams to implement the right technology controls and processes to come to resolution.
Responsibilities:
• Product flow designs to ensure appropriate fraud controls are in place across all products
• Design and update of the ID Verify process, when it is required, and how it is handled
• Research into new Fraud vendor reviews and innovative technologies
• Tracking of Fraud related P&L, and other KPIs for respective areas/products.
• Working with business and revenue teams on upcoming projects
• Manage the Fraud Product Development team’s roadmap, and prioritize stories, groom backlog and track progress
• Work with other Product Owners to get fraud related stories prioritized within those respective teams
• Lead Fraud discussions with partners, vendors, and service providers
• Management of the Fraud Strategy and Implementation team
• Manage the company’s CIP strategy and related programs, including vendor relationships with CIP providers
• Work closely with technical teams to define requirements around capturing and retaining data needed to facilitate investigations
• Track various fraud related initiatives both internally within the team, and across other business and Product Development teams
• Continually balance fraud reduction with incremental expense and potential impacts to customer satisfaction
• Partner with Fraud Analytics team to review fraud trends, patterns, to identify areas of improvement
Requirements:
• Minimum of ten (10) years professional experience in Product Development, Product Ownership, or fraud management, fraud policy or fraud operations, preferably with expertise in fraud strategy development and testing within an Agile environment.
• Deep technical understanding of application designs, API integrations, data modeling
• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on courses of action
• Strong analytical skills & a demonstrated aptitude to think creatively and to identify new ways to approach common problems; intellectually curious and willing to challenge the status quo
• Experience with Actimize, Falcon, Visa Advance Authorization or other fraud strategy applications a plus
• Experience with online product flows and corresponding controls around new payment card activations, forgot password resets, and other potentially risky activities
• Background in Information Security or related cybersecurity controls a plus
• Ability to effectively prioritize and maintain focus on multiple tasks while working in a team environment with diverse sets of stakeholders; has a proven track record of achieving challenging goals
• A fast moving, self-motivated problem solver that can operate as a team player and can influence effectively through others
• Bachelor's degree required. MBA or other advanced degree preferred.
• CFE certification a plus
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