Wednesday, October 18, 2017

Sr Director Education Documentation Sage Intacct San Jose

Job Description: • 2-minute read •
The Director, Education and Documentation will be responsible for driving the education content development, roadmap and program for our customers and partners. The Director will lead a team of technical writers, video producers, and trainers who own creation from everything from UI Text and integrated video, to the training calendar for webinar and classroom training classes. You will collaborate closely with product managers and other teams to create a seamless product learning experience. This is a hands-on role, so you will have the opportunity to create learning materials and even deliver courses from time to time.
Job Responsibilities:
Lead and develop a team of education professionals to create a seamless learning experience for product users
Drive roadmap in partnership with product management to create UI Text and integrated help and video
Drive production schedule for on-demand training videos and student exams
Identify learning needs and best delivery vehicles for partners and customers
Assist in the development of the course curriculum tailored for the requirements of each audience
Plan and publish training calendar, scheduling appropriate team and resources, based needs from partners and customers
Lead/coordinate training at training events such as Intacct’s annual user conference
Focus on continuous improvement, identify areas of improvement in methodology and content quality and develop plans to address
Job Requirements:
Ideal candidate will have 10 plus years experience in training and/or education delivery
5 plus years of managing teams. Track record of growing leaders and independent thinkers
Bachelor’s degree, preferably in business or accounting or education
Outstanding group presentation and communication skills
Good facilitation techniques to promote effective learning
Ability to learn our applications’ functionality in order to effectively train others in how to implement and use the application
Highly enthusiastic, positive-minded, customer focused, service-oriented
Good understanding of Internet technologies
Self-starter requiring ability to work independently, driving personal and team priorities for success
Preference for working collaboratively in a team environment
Position may require some travel for on-site training
Experience in financial applications training is a plus
Ability to understand a variety of business processes (ex: for accounting, inventory, project management, time and billing, and expense reporting.)
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