The Senior Director will be a senior member of Visa's North America Client Delivery team, which partners closely with product and sales to ensure consistent and seamless ‘last mile’ delivery of products and services to clients. The Senior Director will lead all client delivery activities for digital products such as Visa Checkout,
Apple Pay, Android Pay and Visa Token Service, and work closely with key cross-functional stakeholders to include senior product managers, account executives, marketing & communications support teams. The position is based in either Foster City or San Francisco, California, and reports to the Vice President, Head of North America Client Delivery.
Serve as internal client facing subject matter expert on covered product(s) as well as related business and operational processes
Lead cross-functional strategic and tactical initiatives or special projects to solve client focused issues
Test and refine product-market fit to include product positioning and client/market segmentation
Establish product adoption targets and prioritization by client/market segments and develop, track and manage product sales pipeline process
Coordinate and manage product rollout planning and execution in North America as needed
Support client managers on client presentations and product evangelism on selected basis
Support and facilitate timely client contract and pricing negotiations and execution as needed
Lead cross functional project management office (PMO) to troubleshoot, escalate and resolve issues in a timely manner
Coordinate and manage client communications for new product launches and major feature enhancements
Oversee client sales collateral development to include product briefings, product training, FAQs, and talking points
Foster productive relationships at all levels within the team and across project teams
Work effectively with limited direction, often within a complex and ambiguous environment
Minimal travel required
Qualifications
Bachelor's degree from top-tier institution or similar academic experience required. MBA a plus.
Product management, product development, product marketing, management consulting, or business operations equivalent experience (10+ years)
Payments experience preferred
Excellent written and verbal communication skills
Manage high complexity, effectively manage time and prioritize workload
Ability to work with a sense of urgency, and deliver under tight deadlines/time frames
Strategic thinker with superior analytical and problem solving skills
High proficiency in PowerPoint, Excel and Word required
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