Plan, organize, and oversee the digital network information technology support function. Establish network architecture and lead in the acquisition, installation, and maintenance of hardware and software systems required for the unit's information technology needs. Responsible for setting employee goals, determining organizational structure to meet those goals, assessing performance, providing feedback and recommending pay actions.
Major Responsibilities:
Provide leadership of the TechOps unit to include systems-level connectivity and responsibility for endpoints within the network of screens across Georgia Tech.
Evolve the technical Infrastructure roadmap with an eye on emerging technologies.
Establish the technical budget to include personnel and prospective installation and operational costs of the network inventory as well as end-of-life considerations. Identify all valuable and potential Network endpoints and work closely with critical Tech departments to establish viability and installation processes.
Vigorously test all aspects of the infrastructure prior to official campus-wide launching of the Network or Network enhancements.
Monitor the diagnostic health of the Network campus-wide and oversee support efforts.
Regularly meet with all cross-functional departments within Georgia Tech such as OIT, Facilities, Capital Planning and Space Management, Police, Emergency Services, Campus Services, Institute Communications and others to maintain the proper relationships necessary to the success of the Network. Establish high-value relationships with leadership In those Departments for best results.
Research and provide counsel to the process of selecting the best possible Content Management Software and players, along with the Director of Content Operations.
Other related duties as assigned.
Basic Qualifications:
Education: Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field or equivalent combination of education and experience.
Work Experience: 8+ years of job related experience.
Certifications: N/A
Skills: Working knowledge of unit level information technology infrastructure including related software and hardware. Skills in strategic planning, budget formulation and management, management of technical professionals, oral and written communications, IT policy development and administration, project management, process engineering/ re-engineering, relational dataset administration and application of performance metrics. Skills in engineering AV/IT, project management, network operations, managed services, and supervision. Must have a solid technical understanding of key technologies including A/V technology and encoding practices, Web, HTML & Dynamic data, network and transport architecture, remote device hardware and firmware, and display technology for both indoor and exterior locations
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