Marketing Services Sr. Director Practice Lead Salesforce IBM New York City

Job Description: • 2-minute read •
The Marketing Services Practice Director enables and delivers powerful business outcomes and customer engagement moments across our Marketing Automation teams nationally. This role is the primary, strategic, client-facing executive managing a book of annual, repeating engagements. The person in this role is responsible for managing all SME’s in the practice internally while maintaining client relationships externally. He or she will drive quality as well as innovation across every marketing automation team at Bluewolf. This innovative leadership position provides opportunities for thought leadership across the Marketing Services practice and the company.

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In order for IBM to offer a wide range of opportunities to applicants and to afford IBM flexibility in staffing across its corporate structure, your application and information may be shared across our enterprise, including with and among our subsidiaries and affiliates worldwide. One of these affiliates is Bluewolf, an IBM Company. By submitting your application and information you acknowledge and agree that your information will be used and made available to our subsidiaries and affiliates, and that you may be interviewed by, or ultimately offered employment by, any of IBM's subsidiaries and affiliates http://www.ibm.com/press/us/en/pressrelease/49730.wss

Working for IBM you can expect a learning culture where teamwork and collaboration are encouraged, excellence is rewarded and innovation is valued and respected. We empower our team members to build successful and rewarding careers. Starting at the interview process and continuing throughout your career, you always have access to our leadership team – as mentors, team members and often working side by side on projects. We want you to have more than just a job…IBM has your long term career goals in mind.


RESPONSIBILITIES

• Act as key executive representative under the CMO of the Marketing Services offering globally

• Maintain regular contact with customer leaders and sponsors to ensure quality of services and increasing delivery of business value. Ensure client satisfaction

• Build, develop, mentor and manage a high-performing team with a strong focus on employee engagement in a thriving, growing industry

• Collaborate with sales to drive ongoing development of new clients

• Work with customers in ongoing partnerships to develop and articulate business-outcome roadmaps that result in ongoing improvement roadmaps

• Lead business development efforts from the delivery perspective

• Drive quality and innovation across Bluewolf’s global marketing automation practice

• Work internally with teams and externally with clients to develop and maintain a backlog of work to support long-term partnerships and renewals of annual service agreements

• Monitor and manage to key performance indicators for delivery, revenue and margin

• Monitor staff utilization and maintain acceptable levels

• Collaborate internally to ensure alignment of and achievement of business goals

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