The Director, Customer Strategy & Insights role manages and delivers large scale client solutions based on actionable customer insights that grow and enhance the clients business. This individual will be expected to initiate strategic partnerships with key client stakeholders and build upon these to deliver demonstrable value to both the client and Advisors. Duties include:
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• Consulting support and ability to strategically direct the long term growth of client relationships and to drive associated initiatives through to commercial value
• Growing and enhancing existing contracts by building on the current value proposition and identifying commercial opportunities in the supplier and retailer marketplace
• Translating and interpreting data output, pulling out clear and actionable insights to support new and existing initiatives for merchant clients
• Designing, managing and strategically directing initiatives from proposal to final delivery working closely with the insights experts to deliver this
• To support the conversion of new business opportunities
All About You
Essential knowledge, skills and experience:
• You have extensive experience in strategically directing key accounts, relationships, and/or initiatives
• You have experience in deriving commercial value from key accounts, relationships, and/or initiatives
• You have demonstrable good working knowledge of understanding and interpreting analytical data output in excel format
• You have proven experience in building and managing client relationships and strategic partnerships
• You have strong project management skills ensuring timely delivery and communicated milestones
• You demonstrate strong presentation skills and a forward thinking approach
Desirable or additional capabilities:
• Consultancy background and the ability to ‘package’ information in a clear strategic direction
• Knowledge of the retail sector and/or use of customer insights in this area
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