Director Content Operations Google Play Mountain View

Job Description: • 2-minute read •
As Director of Content Operations on the Google Play team, you will lead operational efforts in the dynamic digital content space. You will drive overall operational and support strategies, set team benchmarks for success, and advocate for new product and tools capabilities. You will bring extensive experience in running and improving operations in a technology focused business, and bring a fanatical devotion to the user experience.
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You possess deep people management skills, strong operational instincts, sharp analytical abilities, and impeccable oral and written communication skills. You are comfortable working cross-functionally with Product, Policy, Legal, Engineering, and other teams to develop an innovative user and partner experience. It’s important that you be able to work both independently and collaboratively to develop scalable operational processes. You’ll also have a track record for successful prioritization, meeting critical deadlines and enthusiastically taking challenges head on with an eye toward problem solving.

Google Play offers music, movies, books, apps and games for your devices, powered by the cloud. It’s a Google approach to entertainment, syncing magically across your devices and on the web. As part of the Android and Mobile team, Googlers working on Google Play do everything from engineering our backend systems, to shaping the product strategy, to forming great content partnerships. They make it possible for people to do things like buy an ebook or song on their Android phone, then have it instantly available on their laptop. The Google Play team helps strengthen the overall Android ecosystem by giving developers and partners a premium store where they can reach millions of users.

Responsibilities
Lead the development and execution of operational initiatives that enable the business to scale more effectively and improve catalog quality.
Design and develop operational capabilities to support new products and new features.
Analyze, re-design and improve processes to achieve improvements in quality, efficiency and costs.
Take ownership for delivery of operational metrics including CSAT (Customer Satisfaction), SLAs (Service Level Agreements) and error rates and devise strategies to meet quarterly targets.
Lead, develop, and grow a globally dispersed team of Googlers; act as a role model for Google’s culture and values, inspiring and motivating a team of smart, ambitious Googlers to deliver optimal experiences to our customers and partners.

Qualifications
Minimum qualifications:
BA/BS degree or equivalent practical experience.
7 years of leading global teams in a digital content environment with an emphasis on continuous process improvement.
2 years of experience in a consulting firm solving cross-functional operational problems.
Experience managing global operational teams accountable for key performance indicators including customer satisfaction, error rates, cost, and efficiency.

Preferred qualifications:
Experience in data, analysis, statistics, and operational details.
Experience in building, inspiring, managing, and leading large and diverse local and remote teams and cross functional high-performing organizations.
Ability to solve complex problems; ability to think strategically and work with ambiguity with project management and change skills; strong business sense.
Ability to influence stakeholders across borders; strong interpersonal, collaborative, and communication skills.
A strong sense of focus and excellent attention to detail while working in a very fast-paced environment.

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