As a Director in the Customer Service Technology team, you will be a pragmatic visionary that can translate business needs into technology solutions that scale both technically and operationally. You are responsible for driving quality and enabling technical innovation. You will recruit top talent, manage evolving / complex demands, including multiple projects with dependencies on other internal organizations. We have a team culture that encourages innovation and expect developers and management alike to take a high level of ownership for the product vision, technical architecture, and project delivery.
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Key Responsibilities:
Have the obsession to drive a better customer experience through everything that we do here at Amazon
Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives
Foster culture of continuous engineering improvement through mentoring, feedback, and metrics
Own and champion engineering and operational excellence through establishment of group-wide metrics for measurement with a consistent, regular process for assessment and improvement
Interface with a diverse customer base to understand requirements, priorities, and processes
Set clear, measurable quality goals for an organization in a data-driven way
Basic Qualifications
10+ years of experience building and managing development teams that design and deliver large distributed systems.
5+ years of experience of managing products, budgets and justifying resource needs to senior leaders and finance partners.
5+ years of experience managing and effectively operating a complex system that is highly reliable and scalable.
Bachelors in Computer Science or Engineering is required
Manages and leads several engineering/systems teams for an organization.
Responsible for delivering and owning large-scale, cross company systems.
Develops long-term strategies and influences leadership decisions.
Deep understanding of how their functional systems interface with – and depend upon – systems throughout the company.
Exceptional and effective verbal and written communication skills.
Exceptional attention to detail and organizational skills.
Exceptional project management skills.
Preferred Qualifications
5 years experience with customer facing applications or customer service related applications.
MBA or Advanced degree in Computer Science or Engineering
7-10 years of related experience with large scale strategic planning within a disbursed organization.
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