Director Client Development Harvard University Boston

Job Description: • 2-minute read •
The Director of Client Development is responsible for defining and executing the division’s strategies within the business segment for sales and client relationship opportunities. The individual will lead the group’s efforts to define, develop, foster, maintain and expand relationships while negotiating and closing new business opportunities. Client onboarding, ongoing relationship management, growth and renewal with established clients are required. The role will execute the sales strategy/plan that identifies areas of growth potential including identification, qualification, proposal development, proposal delivery, negotiation, and sustainability.
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The Director of Client development will be evaluated on increasing revenue opportunities, client satisfaction, renewals and expansion of client relationships, as well as overall cost of service delivery. Working across all functions of the organization (leadership within the larger organization, content providers, and internal product and editorial teams), the role requires collaboration on concept with senior leadership, research on market/competitive analysis to inform content, and business strategies. All opportunities are recorded and tracked in Salesforce (CRM) to best qualify the financial impact of identified opportunities, build a strong pipeline and set budgets for sales campaigns. Strong candidates will exhibit knowledge of HHP products and communicate relevant product, pricing, cost savings and other pertinent product details. Occasional travel is required.

Further responsibilities include:
• Leads the sales process with expertise, relationship skills and knowledge of CRM tool, onboarding clients and maintaining client relationships.
• Consults with client representatives up to the C-Suite level and develop strategies to meet ongoing client needs, interactive, digital, mobile, and print solutions.
• Executes the sales strategy/plan that identifies areas of growth potential and all aspects of communication, proposal and closing opportunities.
• Understands the technical infrastructure required to manage HHP content and deliver HHP content to clients, and takes management responsibility for this infrastructure.
• Works with HHP product and editorial teams to determine and validate market needs, develop and validate consumer and buyer use cases, and test new products and prototypes.
• Works with HHP finance team to manage client contracts and collections.
Basic Qualifications BA required. Minimum of 10 years of related client management experience.
Additional Qualifications MBA or advanced degree preferred. Experience in patient education, consumer engagement, and marketing communications highly desirable. Sales and business development experience required. Familiarity with content management and customer relationship management systems highly desirable. Exceptional written and verbal communication skills.

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