The Kindle ebooks team is looking for an experienced senior leader for our global Content Risk Management team to focus on identification and mitigation of risk within our independent publishing platforms. This individual will lead a motivated team in diverse locations to enforce existing policies, while building new ones and developing the necessary software to help all systems scale globally.
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Key responsibilities will include a mix of:
· Policy and program development and oversight across multiple risk areas.
· Strategic planning and guidance for risk mitigation programs across multiple businesses.
· Operational management of teams doing time sensitive analysis in diverse global locations.
· Ownership of the behind-the-scenes systems including business planning and analysis and quality auditing.
Key expectations are:
· The successful candidate will be extremely focused on building world class systems which quickly deliver appropriate and compliant content to readers around the world.
· Demonstrate a high level of judgement in critical business and customer facing situations.
· They will be a hands-on, detailed-oriented individual with a curious mind.
· They will drive the long term strategy for content risk management as the Kindle ebook businesses continue to grow. This includes the development of new policies, detection and enforcement functionalities with Kindle’s long-term goals in mind.
· They will understand and demonstrate Amazon’s core values and Leadership Principles and translate those to everyday operational practices at every level of their organization.
· They will set the overall direction, coordination, and evaluation of the teams under their management including hiring, developing and mentoring long term, visionary leaders for Amazon.
· They will have an ability to understand technical systems in a complex, automated, content processing environment across multiple businesses in multiple geographies.
· They will demonstrate clear written and oral communication with an emotional maturity and grace under pressure.
Basic Qualifications
Master’s degree in Engineering or MBA. Bachelor’s degree with significant experience will also be considered.
Proven experiencing leading / growing consumer businesses and a record of making high judgement decisions in difficult situations within those businesses.
10+ years of team management experience
Experience leading teams (20+ people)
8+ years in running and improving large global operations
Strong people management and project management skills
Knowledge of Six Sigma/Lean Processes
Direct experience in digital or other software-driven process management
Preferred Qualifications
10+ years management experience in publishing, customer service or similar production environment with a demonstrated history of delivering innovative solutions
Exceptional written communication
Desire to work in a fast-paced, highly ambiguous entrepreneurial culture
Excellent knowledge of statistical concepts and their application to operations along with expertise in the use of technical/statistical tools to drive quality, process improvement and system design
Strong organizational planning and development, business judgment, and communication skills
Experience leading and motivating workforce
Management of a minimum of 50 employees, including people managers (payroll, performance management and work-flow assignment).
A proven ability to identify new areas of opportunity and invent policies or processes to address those opportunities using expertise in disciplines such as business analysis, process engineering and software development
A creative and analytical mind that thrives in a data-driven environment
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