Delivery Manager Microsoft Redmond

Job Description: • 2-minute read •
Microsoft Services is looking for an exceptional business and technical leader who will support the DOD Services region in the Army Practice as a Delivery Management Manager (DMM) supporting the United States Army customers across the US. This position is primarily Non-Location specific however qualified candidates should be prepared for a 50-75% travel requirement.

Qualified candidates should have an advanced degree or equivalent experience in leading a professional services delivery team within the U.S. Federal Government and preferably within the DOD and U.S. Army. Direct experience within the Federal Government, DOD, and/or Systems Integrator space is a plus. Competitive candidates will have 15+ years industry or related consulting or services experience. They must understand information technology (IT) and have the requisite experience to provide leadership in the technology services field while adopting an entrepreneurial perspective and growth mindset. Strong oral and written communication, organization, prioritization and interpersonal skills are required as well as effective negotiation skills and a demonstrated effectiveness in a managerial role.

Duties include: developing and overseeing implementation of effective IT services sales, engagement delivery, and staff management. The successful applicant will work with some of Microsoft's most important and demanding customers and partners and will be responsible for all aspects of our services business to include: services sales strategy, services delivery, customer satisfaction, business operations, recruiting, and staff development. The DMM will develop strategic plans to grow Microsoft's services business in alignment with our customers’ mission needs. He or she will also develop strong, positive relationships with the Microsoft Account Team and other internal Microsoft groups and units.

The successful DMM will master: business and operational management and people leadership, and Resource Allocation (headcount and staffing plans). He or she will need to lead and motivate others, have a high level of selling and customer and partner service skills and have the ability to think strategically. The successful candidate will possess excellent communication and presentation skills as well as have the ability to interface effectively with employees and customers of all levels. Delivery resources will include Premier Support (24x7 reactive and proactive support) and Microsoft Consulting Services (MCS) professionals who represent some of the most senior and skilled technologists in Microsoft's field organization. This position will require people management and dynamic leadership of a multi-discipline team.

The role requires a strong manager who is resourceful, confident under pressure, and has demonstrated knowledge in DOD Services, Operational Support, and Business Development. The successful candidate must be a U.S. citizen and have an active U.S. DOD Security Clearance. The position will require travel to customer sites up to 50-75% of the time. The selected candidate must be able to start within 30 days of offer acceptance.

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