Farming for multiple accounts (1.) Guide the SLM’s in the team
Developing the standard models and frameworks/initiatives
Formulating standards and benchmarks for the OMC’s

Lead service improvement projects
Proactive monitoring of account status as per Gold Standard
Identify projects as needed
Maintain account plans
Resource capability monitoring and performance management (service line view)
Review of Service Line Track Leads
Experience >11 Years
Qualification Bachelor of Arts
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