Client Solutions Manager Entertainment Streaming Media Facebook Los Angeles

Job Description: • 2-minute read •
The Client Solutions Manager for Facebook’s Global Marketing Solutions team is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key relationships, be a platform and product expert, and become an expert in media planning, strategy and measurement to our Fortune 500, multi-channel advertisers. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers.

The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales, analytical, and technical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role is based out of our Los Angeles, CA office.
Responsibilities

General Management
Oversee delivery and revenue recognition for Entertainment accounts you are assigned to Identify up-sell opportunities across your accounts and partner with the Client Partners to drive incremental revenue
Relationship & Management
Build and manage relationships with key clients and agency partners (media, creative, PMD, etc.)
Project manage complex work streams
XFN collaboration of all projects
Media Planning, Strategy & Measurement
Manages and consults on complex advertising solutions and integrations
Outlines measurement solution based upon key KPI’s
Manages revenue delivery and budget spend
Platform & Product Expert
Articulate and update clients on FB product and developments
Responsible for educating clients and agencies on best practices
Drives product innovation based upon client needs
Requirements

BA/BS degree preferred
3+ years’ experience in digital media space
Experience with the industry or business trends in the industry (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM))
Experience working effectively with XFN teams and all levels of management (internally and externally)
Relationships with marketing decision makers in industry
Advanced Excel skills, experience with analyzing datasets and delivering actionable insights
Knowledge of SQL or relational databases preferred
Experience with statistical packages such as R, SAS, SPSS a +
Proven track record of delivering on quota and obtaining positive reviews
Ability to manage multiple projects while maintaining strict attention to details
Ability to communicate, collaborate and work effectively on a team
Ability to confidently present to external clients
Understanding of major advertising success metrics
Avid knowledge of competitive set
Extensive experience as a Facebook user and familiarity with Facebook’s ad products

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