As part of the Global Business Continuity organization, the Crisis Management function is responsible for identifying, structuring, developing, exercising and maintaining crisis management teams and plans for both life safety and business incidents. This is an individual contributor role responsible for facilitating unique and complex incidents that have a broad impact on the business. Although this position has no direct reports, it will frequently lead senior, internal, cross-functional teams and/or manage work through vendors.
The Director, Crisis Management possesses key Visa business knowledge and is capable of developing and managing key internal stakeholder relationships and with public agencies, externally.
Position requires 24/7 availability for incident management and the ability to travel 10-25% of the time
Work closely with cross functional management teams to define, develop and implement new business incident plans and site emergency response plans
Demonstrate a strong understanding of Visa business in a number of key areas: Authorization/Network, Settlement, Data Compromise, Computer Security, etc.
Partner with Country Managers, Office Response Teams and Security and Safety to ensure alignment and consistency in emergency preparedness training and support of internal customers using our services
Partner with Global Operations Service Desk to design, implement and maintain response protocols that are aligned and add value to key stakeholders
Develop and implement processes and procedures to assess, monitor and remediate risk and compliance related issues
Lead business requirements development for current and future crisis management tools
Be the back-up contact for specific crisis management teams and plans including emergency response activities
Provide leadership to ensure training of crisis management team members is consistent, timely and thorough
Provide input into the design and implementation of general marketing and promotional materials to ensure increased awareness of the GBC program
Create data points into the GBC risk management activities, including quarterly dashboards, metrics and reporting
Ensure appropriate end to end project management including the exercising and implementation of new plans or protocols with key Operations and CSS stakeholders
Assist in conducting key stakeholder exercises , presentations, seminars and workshops
Be a leader, self-motivated, and demonstrate the ability to influence and communicate effectively across functional lines to ensure all participants and stakeholders deliver according to requirements and schedule
Qualifications
7-10 years of experience in a Business Continuity/Crisis Management and/or Risk function.
Bachelor's Degree; Master's Degree preferred
Experience working with Senior and Executive management in a consultative and/or advisory capacity
Strong interpersonal and indirect influencing skills, with a demonstrated ability to gain the confidence of individuals at various organizational levels
Significant technical knowledge of payment processing systems including: Clearing and Settlement, DPS, VisaNet, VIP (Authorization) and/or Information Security protocols
In-depth experience with Crisis Management at a similar company or within a similar industry. Demonstrated experience in project management with expertise in Microsoft Project
Background and experience with audit and risk practices
Background and experience in development of complex financial systems
Excellent verbal and written skills and a proven track record in project management and facilitation
Willingness to do what it takes to contribute to the success of the team and the success of the team and the company
The candidate must have a high level of self-motivation, initiative and operate effectively as a team player across multiple business units
Advanced working knowledge of MS Office (Word, Outlook, Excel, PowerPoint, SharePoint and Project)
Excellent judgment and excellent attention to detail
Must be able to work in fast-paced, rapidly changing, and high pressured environment
Highly developed problem solving and decision making skills
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