The Director, Client Solutions is responsible for managing our Marketer, Media, and Enterprise Data company clients once they sign onto the eXelate platform. We are looking for a passionate strategic thinker and executor who is client focused with a strong background in data driven SaaS solutions and an in-depth knowledge of the digital advertising ecosystem. Bottom line - we are looking for someone who wants their clients to be successful as they figure out how to leverage the booming marketing cloud industry.
Responsibilities
Manage client relationships post-sale from onboarding them onto the eXelate platform to helping them get the most value from eXelate
Execute client onboarding engagements with leading marketers and media companies from data strategy definition to solution design, and training
Develop a strong understanding of the client’s business and demonstrate how the eXelate’s software platform can assist them to achieve their business objectives
Conduct storytelling product demonstrations that highlight the value the solution brings to the client
Work with eXelate Sales, Engineering and Product teams to deliver recommendations that wrap around our offerings
Monitor client delivery and satisfaction, including building case studies and troubleshooting client issues
Minimum Qualifications
7+ years of experience in a professional services, system integrator, or client services capacity for internet, ad operations, or software company.
Strong leadership and team building skills
Proficient in digital marketing, internet / software industries, understanding of web technologies
Rockstar MS Office skills – Excel analysis, PowerPoint presentations, etc.
Bachelor Degree or equivalent experience required.
Minimal Domestic & international travel required (5 - 10%)
Preferred Qualifications:
Track record of grasping complex client delivery and executing on-time and within budget
Demonstrated ability to create value for clients through problem solving and the application of technology
Able to operate comfortably across different client disciplines from Ad Operations, Sales, Technology, Finance and Corporate Strategy
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