Senior Director - Business Unit - Jabil - San Jose

Job description
Job Summary
Develops and implements programs, projects or processes for typically Jabil’s largest accounts or strategic customers and/or industries, strategically managing the customer relationship road map. Defines shared vision with customer to grow the business relationship and develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group through most senior-level internal and external customer interaction. Establishes strategic direction and develops tactical plans and completes complex assignments with minimal supervision or review, including contract negotiation and amendment.
Provides comprehensive solutions to complex problems. End results are evaluated for achieving goals and objectives. Extensive contact with executive-level internal and external customers is required to obtain, clarify or provide facts and information.

Essential Duties & Responsibilities

Demonstrates an entrepreneurial spirit and drive.
Full global responsibility for a customer or group of customers Profit & Loss (P&L) statement (multi-site responsibility).
Pricing (i.e. materials and value-add) is a core responsibility of the Sr. Business Unit Director.
Typically assigned to Jabil’s largest accounts or strategic customers and/or industries.
Establishes and manages current customer relationships, striving to capitalize on organic revenue growth opportunities.
Demonstrated strategic capability to look beyond the customer and understand the end market and industry.
Manages the customer relationship road map from a strategic relationship perspective.
Negotiates contract terms and/or amends established contract terms and Service Level Agreements (SLAs) with customers.
Defines the Business Unit organization structure and staffs appropriately. Manages the team to effectively support customer contract terms and SLAs.
Owns the execution of operational SLA delivery and escalations.
Ultimately held accountable for revenue growth success with assigned customer base.
Exhibits demonstrated successful relationship-building skills with highest-level audiences at more strategic and senior levels within the customer’s organization and within Jabil.
Responsible for the Request for Proposal (RFP) process for assigned customer accounts. May support RFP processes for others.
Manages the performance, developments, and rewards for direct report. Indirectly manages work of others through Jabil’s Workcell business model.
Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction.
Assumes leadership role in site-level strategic planning meetings.
Manages and drives the Quarterly Business Review (QBR) process with assigned customer account.
May perform other duties and responsibilities as assigned.


Bachelor's Degree required. Masters Degree preferred.
Degree in Engineering, Finance/Accounting, or Business Management preferred.
Over 15 years work-related experience required, preferably in Business Management, Financial or Operations fields.
Significant previous strategic account management experience preferred.
Minimum of 8 - 10 years management experience required.
Or an equivalent combination of education, training or experience.

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