Director - Strategic Accounts - Hewlett-Packard - Boston

Job description
Autonomy an HP Company is seeking a skilled Client Director for our Digital Safe product family who are responsible for client implementations, client satisfaction as well as ongoing client performance and support. Individuals will be required to interface with Senior Executives, Customer Engineering teams, Project Managers, Legal Services, Operations and similar internal departments to ensure the success of the client's program while making recommendations to improve internal and external processes. Additional duties include assisting sales team with new business. The ability to develop strong client relationships is a key component of the role.


Autonomy, an HP Company, provides market-leading solutions to help organizations all over the world understand the meaning in information. With vast amounts of data being collected, HP Autonomy’s meaning-based platforms help understand the full spectrum of enterprise information, as well as the relationships that exist within that data. Autonomy uses innovative pattern-matching technology to help make meaning of these extreme volumes of data, to aid in reducing complexity, and to find value in this data. Autonomy’s Intelligent Data Operating Layer (IDOL) platform allows computers to harness the richness of information, forming a conceptual and contextual understanding of any piece of electronic data, including unstructured information, such as text, email, web pages, voice and video. With Autonomy, organizations can now process and understand in real time the meaning of 100 percent of structured and unstructured information.

Responsibilities:

Prioritizes multiple tasks effectively
Assists in enforcement of project deadlines and schedules
Understands how various issues affect each other and the outcome of projects
Track projects until completed
Prepares requirements, specifications, business processes and recommendations
Understands the necessity of project standards and applies them consistently
Monitors SLAs to ensure all requirements are being met
Understands client organization's direction, structure, and requirements
Identifies and documents deficiencies and recommends solutions
Takes input from supervisor and appropriately and accurately applies comments/feedback
Develops internal and external meeting objectives and agendas
Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging
Understands technical design specifications and has the ability to improve them
Defines technical project implementation and deployment schedule
Understands the components of running a fiscally successful project.

Desired Skills and Experience

Ability to develop relationships with senior, middle management and
Individual contributors in the client organization
Serves as the first line of response for client escalations
Assumes additional responsibility without being asked
Anticipates client needs before they arise and presents solutions that encompass issues at hand
Encourages fellow team members to make innovative contributions and embrace new ideas
Recognizes the strengths and weaknesses of each team member
Demonstrates the ability to cooperate with a variety of people and achieve results
Understands expectations that were set with client and recognizes when issues/events may affect delivery.

Qualifications:

Extensive Project Management and Client Management experience
Bachelor’s degree in Business, CS, EE preferred.
GPA of 3.2 and above required. Masters/MBA preferred. Compliance and/or eDiscovery experience strongly preferred
Minimum of 5 years’ experience in an enterprise customer facing role
Skilled in verbal and written communication at a level appropriate for the target audience
Ability to analyze clients' business purposes, goals and needs
Must be highly organized, detail oriented and follow through on all tasks
Ability to identify root causes of problems
Should possess the ability to establish and maintain a business relationship with clients and with internal stakeholders
Ability to satisfy customer needs and concerns while representing Autonomy's business interests
Must be able to travel 25% of the time.

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