Vice President - Customer Service - Uline - Chicago

Job description
Vice President of Customer Service

Uline seeks a Vice President of Customer Service at its Corporate Headquarters in Pleasant Prairie, WI.

POSITION RESPONSIBILITIES
Develop and mentor Contact Center Management Staff.
Work with Contact Center Branch Managers.
Provide strategic direction for Customer Service.
Perform process improvement audits.
Review reports and recommend productivity and efficiency enhancements.
Implement new procedures and technology.
Develop relationships with other departments.

MINIMUM REQUIREMENTS
Bachelor’s degree.
8+ years Customer Service Management experience.
Strong multi-tasking skills are essential.
Expert communicator and analytical thinker.
Time-management and problem-solving pro.
BENEFITS
Complete insurance coverage – medical, dental, vision, life.
401(k) with company match.
Generous paid time off.
Tuition reimbursement.
3 bonus programs.

EOE m/f/d/v

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