Job Description
The Operations Manager has complete responsibility for inbound operations, outbound operations or a functional process responsibility within the fulfillment center on a specified shift or across multiple shifts. Responsibilities:- Lead and supervise a team of Area Managers (2-5 front-line supervisors depending on location) and 100-300 hourly associates in outbound or inbound operations within the Fulfillment Center.- Responsible for the overall safety, quality and performance and customer experience of the shift.- Carry out supervisory responsibilities in accordance with the organization's policies and procedures.- Accountability for meeting and exceeding operational goals.- Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.- Mentor, train and develop teammates for career progression and learning- Ability to develop and share best practices across the shifts and network.This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. Basic Qualifications:- A completed Bachelor's Degree from an accredited university- US citizen or permanent resident- Direct management experience for a salaried employee population and its performance- Experience with performance metrics and process improvement and Lean techniques(how, when, who)- Candidates must be flexible to work weekends and/or overnight shifts regularly Preferred Qualifications:- Degree in Engineering, Operations or related field and MBA preferred- Experience with a contingent workforce during peak seasons- Ability to handle changing priorities and use good judgment in stressful situations- 5+ years management experience in a manufacturing, production or distribution environment- Interest in long-term career development through assignments in multiple FCs across the nation. Amazon offers competitive packages including comprehensive health care, 401(k), restricted stock units, growth potential and a challenging and exciting work environment.Amazon is an Equal Opportunity Employer.
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