Facebook is looking for an experienced leader who will be responsible for building quality, reporting and analytics capabilities for our operational teams. This person will lead a global, multi-disciplinary team to develop and implement quality and reporting systems and processes, and deliver analytical insights, that enable operational teams to have the biggest possible impact serving the 2 billion people using Facebook, Messenger, and Instagram. We are looking for someone who will influence business decisions by furthering a data-driven and analytical culture across operations teams, drive processes for holding operations accountable for performance targets, and provide insights and recommendations for targeted improvements. This will involve leading and developing a team that asks the right questions and then translates them into structured analyses involving large sets of data across multiple systems.
Responsibilities
Manage a global team that builds quality, reporting and analytics solutions to drive operational excellence and decision making
Develop a team focused on identifying actionable insights, making recommendations, influencing the direction of operations and holding our operations teams accountable to targets
Provide mentorship, guidance, and recognition to team members while fostering their career development
Implement and drive operational cadences, such as holistic monitoring and reporting of operational performance
Drive accountability across Operations to meet or exceed quality measurement targets
Build early warning systems to aid in detection of problem trends and help develop long range solutions
Conduct urgent, time-sensitive investigations of quality issues to determine root cause and recommend corrective action, requiring an end-to-end understanding of all reporting and review systems, processes, and policies
Utilize deep product and industry knowledge while serving as a strong cross-functional leader
Minimum Qualifications
BA/BS degree or higher
10+ years of experience in solving analytical problems using quantitative approaches (or equivalent)
5+ years of people management experience
Experience solving problems in an ambiguous environment
Ability to present research data (qualitative and quantitative)
Ability to communicate with a variety of stakeholders
Experience utilizing both qualitative analysis (e.g. content analysis, phenomenology, hypothesis testing) and quantitative analysis techniques (e.g. cluster analysis, descriptive and inferential statistics)
Demonstrated experience leveraging operational metrics on a daily/weekly/monthly basis to prioritize and move an organization to action
Ability to thrive in a dynamic and fast-paced operational environment, drive change, and collaborate with a variety of individuals and organizational partners
Preferred Qualifications
Knowledge of and hands-on experience with SQL and Tableau
Experience managing managers and global teams
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