The Global Supply Organization supports Expedia Inc and her sister brands by servicing customers and hotel suppliers in many functions including: guest outreach and relocations, supplier account management, and daily billing and booking inquires. This is an in-sourced call center and support staff team of 1000+ with 21+ global operating locations supporting supplier/customer interactions in 26 languages.
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• Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value using proven agile methodologies.
• Understand product interaction within a Business process and from end user experience view point.
• Evaluate every feature request, gather detailed business requirements from stakeholders and work closely with technology staff to translate requirements into user stories for consumption by development team.
• Work with development team through development cycle to ensure features developed meet the desired business objectives.
• Collaborate with the development team to evaluate technical options, conducting build versus buy analysis.
• Identify gaps or conflicts in requirements, manage risks & UAT defects and drive toward resolution.
• Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required.
• Liaise between product development, reporting, training and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success.
• Provide visibility into status of upcoming enhancements to stakeholders.
• Monitor and track product feedback to help in the prioritization of development projects
• Refine and build the assigned product offering over time.
• Act as product champion and build effective relationships with key stakeholders.
Requirements:
• 5 -7 years of Product Management/Program Management/Business Analysis experience.
• Experience supporting CRM products (Salesforce, MSCRM).
• Experience with developing integration between CRM & other applications and implementing CRM features/custom apps to increase user efficiency.
• Ability to manage multiple tasks and projects simultaneously, prioritizes workload effectively, and thrive in a dynamic and complex environment.
• Competency with all phases of project management, including issue and risk identification and management, tracking dependencies and milestones, and communication of overall project status.
• Proven ability to work with cross-functional teams to drive the implementation of new features as well as resolve operational issues.
• Excellent verbal and written communication skills.
• Experience with Agile/SCRUM.
• Goal oriented and focused on achieving results by taking on the spot decisions and make the needed trade-offs.
• Ability to creatively solve challenging business/technology problems.
• Ability to retrieve using CRM Reports, SQL Server and analyze the data.
• Must be a self-starter and detail oriented.
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