Director Design, Merchant Servicing PayPal San Jose

Job Description: • 2-minute read •
The Merchant Servicing Design Director will architect and execute on strategies that translate user needs and business goals into intuitive, memorable experiences for millions of PayPal merchants worldwide. This leader will orchestrate designs at scale across matrixed, geographically distributed teams, partnering across functions to deliver superior experiences across multiple channels. He or she will find and develop the world’s best design talent, helping to ensure a world-class, high-performing design organization.

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The Merchant Servicing Design Director will work in the Global Design group within PayPal’s Global Product and Engineering organization, which is based in the fast-paced, results-oriented environment of PayPal’s San Jose headquarters. At PayPal, design teams work collaboratively and in a lean/agile mode with product management, engineering, program management, content and localization, and product marketing. The successful candidate will lead a team that has passion for designing intuitive applications using iterative and quick prototyping techniques that can be evaluated with end users.


Responsibilities:

Work closely with Product, Engineering and Design Leadership to create and align a product strategy that supports our merchants’ needs, and delivers on the value of the brand and business goals
Orchestrate and help deliver superior, superbly crafted product experiences at scale

Set and achieve world-class design standards and associated business results
Oversee and guide rapid, iterative conceptual design for PayPal Merchant products
Recruit/coach/mentor world-class designers
Conduct regular design reviews, elevating designs to world-class standards
Participate in all stages of the product design and development lifecycle, including generative research, concepting and definition, prototyping, UI design, and testing.
Define, share and communicate design and product artifacts to ensure product excellence, leading and shaping the team and deliverables
Collaborate with members of cross-functional teams and advocate for consumer centered design practices.
Maintain an understanding of digital trends and practices with the goal of establishing a strong design culture.
Experience:

Minimum of ten years of experience in User Experience Design or User Interface Design Management
Experience establishing, leading, and inspiring highly talented and productive user experience teams
Demonstrated customer champion with clear track record of delivering amazing experiences that customers love.
Executive presence with a smooth, dynamic presentation style
Demonstrated ability to drive designs that achieve business results
Passion and experience working with engineering, product and marketing teams

Extensive experience in interface design, research, and new product development utilizing Lean UX methods
Knowledge of current UX Design strategies and trends across web and mobile platforms.
Deep understanding of Web 2.0 and mobile technologies, CSS3, HTML5, and responsive web design.
Establishment and measurement of customer benefit and corresponding success metrics.

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