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This position is part of the Transformation Office.
As a key member of the AXA Forward Program this role will plan and execute change management for the program.
Responsible to create and implement change management strategies and plans to maximize employee adoption and usage in enterprise-wide transformation initiatives.
Responsible for developing change management capabilities for the program through formal training, leading change management activities and development of ongoing support mechanisms.
This role will work with designated business change managers to create a CM program tailored to the needs of the business
Develop and apply a structured change management framework and lead change management activities, support communication efforts, assess the impact of change and support training efforts.
Manage communications at the program and business area level
Monitor and implement improvements to the framework and plans as required. Provide regular updates to executive steering committee.
Identify and effectively engage with numerous stakeholders and business partners across the organization to ensure buy-in to the reasons for the change, the benefits of successful implementation and the details of the change through a comprehensive program of activities and in the execution of their organizational change management plans in alignment with the overall change management strategy.
Develop and maintain a stakeholder management plan.
Focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures.
Work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees to increase benefit realization, value creation, return on investment, and the achievement of results and outcomes.
Establish, manager and monitor internal client experience feedback mechanisms and ensure that feedback is assessed and appropriately incorporated into the program framework.
Qualifications
12-15 or more years of business experience and demonstrated depth of knowledge in discipline(s) applicable to the AXA US business model
Minimum of 6 years of experience in managing large organizations with complex deliverables
Bachelor’s degree is required. Major in finance, mathematics, operational research, or business administration is preferable. MBA or related masters degree is a plus.
Strong written and verbal communication skills. Exceptional interpersonal skills, demonstrating the ability to establish and nurture highly effective relationships with employees at all levels of the organization, and provide influence without authority over peers/others
Ability to facilitate meeting of peers, enable discussion that leads to resolution and communicate results to executive management.
Ability to build trusted relationships with business partners and executive management, inspire others, promote transformational excellence, and promote accountability and results oriented thinking.
Proven experience publishing KPIs and other executive metrics
Proven strategic and analytical problem solving skills, including the ability to balance competing priorities
Demonstrated organizational change management skills: leadership, communication, team building, facilitation, influencing without authority.
Maintain highest ethical standards; demonstrate practicality, integrity and respect for others. Promotes diversity and a culture of inclusion.
Business process consulting techniques (Six Sigma, Lean, etc) a strong plus.
Knowledge of workplace technology as well as future technology trends is highly desirable.
Advanced software skills with; Microsoft Office (Word, Excel, PowerPoint), Visio (or equivalent process mapping software) and Microsoft Project.
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