Microsoft Services is looking for Consultant(s) who have a mix of advanced Microsoft technology and strategic business acumen. The role requires both broad and deep technology knowledge and the ability to architect solutions by mapping common customer business problems to end-to-end technology solutions. The Unified Communications Voice and Mobility Consultants are key enablers for our customers. They oversee delivery of the largest, most complex, and most strategic projects for enterprise customers.
Exchange, Active Directory and knowledge of IP/PBX systems. You will understand
how to design and execute high-touch programs leading to successful customer
engagements and complex production deployments. Finally, you will have
excellent communication and planning skills with the ability to present to and
engage with senior level technology decision makers.
The ideal candidate must have:
A strong understanding of Microsoft Windows
client (7/8/10), Windows Server (2008R2/2012/2012R2), core networking fundamentals
(TCP/IP, DNS, DHCP, ability to read and understand network traffic), Office
(2010/2013/2016), Microsoft’s cloud computing technologies, IIS (certificates,
hosting web sites, setup, topography), Unified Communications (Live Meeting,
LYNC, Skype for Business, VoIP, etc.)
• Deployment experience with o365 workloads
• Enthusiastic and excited about our voice and collaboration technologies
• Excellent analytical, planning and project management abilities
• Demonstrated ability to drive projects
• VoIP/telephony expertise including knowledge of competitive solutions (ie.
Cisco, Avaya/Nortel), working knowledge of PBX integration scenarios (ie. Skype
Server deployed with the intent to handle voice communications; including the
ability to make inbound and outbound PSTN voice calls via third party PBX,
gateway or SIP Trunk
• Strong consulting background and in depth, hands on customer delivery
experience with Microsoft Skype for Business with emphasis on the Enterprise
Voice specific workloads
• Field consulting experience (i.e with large global Customers / Partners) on
infrastructure architecture design, developing solution guidance and leading
complex consulting engagements
• Credibility with senior level customer architects representing the
traditional voice, server infrastructure and network functional areas. The
ideal candidate will capably address the technology challenges and
opportunities affecting each technical discipline allowing him/ her to bridge
the knowledge and communication gap that often exists between these technical
stakeholders - advancing adoption as a result
Successful candidates must have experience delivering consulting engagements,
managing customer expectations, a command of the voice technologies and other
components that make up the core Unified Communications product family. The
candidate must have deep technical knowledge and also possess the communication
skills and organizational agility to guide customers through multi-year
initiatives. Where necessary, the candidate must also be able to perform the
hands-on technical content development work on their own and deliver readiness
training and speaking at conferences. The role requires an individual who is
resourceful, confident under pressure, and has demonstrated skill in both
crisis management and expectation management.
Key deliverables and associated activities include:
Providing Customer guidance
• Work with customers to align technology to their business opportunities and
needs in context of their communications platform strategy including Cloud
based opportunities
• Develop strategies to guide customers through multi-year initiatives
leveraging each Communications Server and/or Cloud S+S release to ultimately
decommission the existing competitive VoIP solution/PBX
• Identify solution system interfaces, constraints, scope, cost, risks and
value
• Document business, information, application and technology aspects of
approach
Business strategy and solutions
• Provide technical guidance to internal practice management
• Develop business and market solutions and strategies
• Support sales organization in architect-driven pre-sales initiatives
• Align with and support Microsoft product and strategy teams
Successful solution deployments
• Ensure proper business value and customer/partner satisfaction
• Provide quality assurance over both sales opportunities and project delivery
• Make go/no-go decisions on technical approaches
• Engage and lead Microsoft and partner resource
Grow and mentor others
• Create and champion technical community
• Develop architect talent pipeline
• Recruit and mentor consultants and architects
Operational excellence and innovation
• Drive IP development and reuse initiatives
• Drive best practice, architectural awareness initiatives
Qualifications
• Must have a degree in Computer Science or Engineering or equivalent work
experience.
• At least 10-12 years related technology experience.
• Work experience must involve technical consulting, solution design, project
envisioning, planning, development, deployment, and management.
• Must have a proven record of delivering business value/consulting services
for large enterprise customers
• Some business process and people management skills or related experience
required.
• Candidates must have deep understanding of customer and partner business and
IT environment, and have demonstrated skills architecting and deploying
technology to solve business problems.
• Candidates must have industry leading depth knowledge of subject area, and
have demonstrated analysis and communication skills (written and verbal)
connecting technology and business problems.
• Candidates will have attended Voice Ignite (or equivalent)
• Microsoft Certified Solutions Expert (MCSE) certification, Cisco CCNA Voice
or CCIE Voice and/or PBX vendor certifications are a BIG plus
We are looking for experienced individuals to be located in the US to be a part
of this exciting team.
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