Director - Social Media - Intouch Solutions - Chicago

Job description
Do you have a passion for pharma social media? Do you want to work with the best team in the business? Intouch Solutions is the leading social media agency in the pharmaceutical industry, and our award-winning team continues to expand. Since 2008, Intouch has been leading, managing communities, and delivering results for clients who engage with customers in social spaces while staying compliant with complex regulations. The Director, Social Media will lead strategic development and tactical initiatives for a portfolio of business along the east coast, serving as lead social media counsel to account staff and external clients. Internally, the role works with other Directors and the department Senior Director on team planning and growth, internal education of all departments, knowledge sharing and internal communications. Externally, this role is expected to serve as the primary subject matter expert and project owner for a portfolio of business, collaborating with clients to help them stay aware of social media trends and technology while supporting their marketing objectives within the pharma industry. As part of the Social Media team, this role is expected to participate and lead team meetings, create documentation and articles that support the team and Intouch Solutions at-large and support client initiatives to ensure projects are delivered on time, on budget and on target.
The Social Media team is a subject matter expert group that works closely with clients and internal teams to enhance the agency and clients’ core competencies in social media, content creation and distribution, and customer engagement. The team interacts with internal and external clients on a daily basis and is responsible for building strong partner relationships and contributing to the clients’ strategic issues, marketing initiatives and educational needs regarding new media. The Social Media team works with our internal teams, including business development, project management, account staff, business systems analysis, creative, user experience, analytics, search, CRM, and development. All roles on this team require experience with managing projects, research and time management.

Desired Skills and Experience
What are we looking for?
Bachelor's degree required; Business, Marketing, Journalism, Communications
Approximately 10+ years of related industry experience or consultative and agency experience; pharmaceutical experience a plus
Applied experience in marketing and advertising, with expertise in digital strategy, media and technology
Applied experience in social media and technology
Demonstrated thorough-leadership in the effective use of social media as a component of an integrated multi-channel marketing experience
Forward leaning approach to following social media marketing trends and technologies
Strong multi-task, problem solving skills and ability to work in a team environment
Strong client relations and business development skills
Strategic skill and strong business acumen
Ability to delegate and provide direction to others on the team
Supervisory and development skills of other team members
Proven business development skills with increased revenue results
Proven vendor negotiation and relationship skills
Excellent interpersonal, presentation and writing skills
Proven detail and organizational skills
Proven ability to manage projects independently and collaboratively to successful completion
Monthly travel required for departmental meetings, and additional travel required for periodic agency leadership meetings

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