Plans, administers, monitors, and evaluates the day-to-day operations of a small Thrift Store with a limited staff ensuring compliance with established policies and procedures; processes, displays, and prices donated items to ensure a reasonable financial return on the sale of store items; assists customers in a polite and friendly manner; prepares store displays that are attractive, neat, and orderly; rotates and re-stocks store merchandise to ensure quick turnover; ensures the accountability and security of all store items and funds. Serve as a lead worker to volunteers, beneficiaries, and/or subordinate store personnel. These duties are performed under the supervision of the Arkansas Service Unit Representative.
Essential Functions
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Store Manager (50%)
Administers and monitors the day-to-day operations of a small Thrift Store; serves as lead worker to volunteers, beneficiaries, and/or subordinate store personnel; trains and instruct staff in the proper methods and procedures for performing work; inspects work in progress and upon completion for accuracy and completeness.
Plans, supervises and participates in the layout and display of store merchandise; ensures that stock is routinely rotated and ensures that prices encourage the desired level of stock turnover; plans, organizes, and supervises the preparation of displays for special promotions or seasons; notifies the warehouse personnel of low-stock items.
Supervises and participates in the receiving, sorting, pricing, and distribution of donated items in the warehouse; ensures that items are processed in a timely manner and in compliance with established policies and procedures.
Schedules donation pick-ups; ensures the accountability of all donated items; ensures donations are collected in compliance with established policies and procedures.
Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; prepares and delivers bank deposits; ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures.
Prepares processes and maintains various sales records, tax forms, and social service vouchers; prepares routine sales reports as directed.
Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked.
Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.
Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area may assist with hauling donations to the storage area; prepares and provides tax receipts as needed.
Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customer's have handled.
Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.
Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.
Opens and/or closes store doors in accordance with the store schedule.
Prepares and maintains a variety of Thrift Store sales reports, records, logs, etc.; ensures the accuracy, completeness and timeliness of the same.
Case Work (35%)
Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to Lodge kitchen, Thrift Store or Distribution Center for assistance.
Provides client's with food from pantry; receives and stocks items donated for the pantry; maintains an itemized account of pantry disbursements and inventory.
Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.
Serves as liaison to other agencies in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
Prepares and files client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
Other Responsibilities (15%)
Performs routine building maintenance activities; performs minor pluming repairs required by leaking faucets and clogged toilets; performs carpentry work required to repair dents and/or holes in walls and paints walls.
Maintains the grounds to include coordination of mowing grass, trimming hedges, blowing leaves, and collecting debris; maintains the beautification of the grounds; coordinates yard work with program participants.
Maintains inventory of supplies and equipment for the store and warehouse operations
Performs other duties as assigned.
Required Experience
Knowledge of effective customer service techniques. Knowledge of the principles and practices of basic mathematics. Knowledge of the principles and practices of social service administration. Knowledge of the principles and practices of bookkeeping. Knowledge of the principles and practices of marketing and public relations in order to promote awareness of the Service Unit services and maximize Family Store sales. Knowledge of the principles and practices of personnel supervision. Ability to attract and retain ample supply of staff and volunteers in order to meet the needs of the Unit and Store. Ability to prepare accurate and complete bookkeeping, statistical, sales, payroll, and personnel records. Ability to screen social service clients for eligibility to receive social service assistance. Ability to account for all Service Unit funds and to ensure financial assistance disbursement is in compliance with budget and program policies. Ability to build effective working relationships with community agencies in order to make appropriate referrals between agencies.
Physical Requirements
Ability to meet attendance requirements. Ability to read, write and communicate the English language. Ability to perform mathematical computations. Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting or operating a vehicle.
Working Conditions
Work is performed in a normal store environment where there are little or no physical discomforts associated with changes in weather.
Required Education
High School Diploma or G.E.D. and experience working in a retail store preferred, OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Licenses And Certifications
Valid State Driver’s License
Additional Comments
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
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