The Director of Rooms is responsible for assessing; developing and monitoring of the service delivery standards followed in all rooms’ division related areas. He/She sets the short and long term strategies to enhance customer experience, colleague satisfaction and grow rooms’ profitability. He/She participates in total hotel management as a member of the Hotel Executive Committee. The main areas of responsibility are of: Front Office, Butler Service, Transportation, Switchboard, Concierge, Housekeeping and Laundry.
Manage the human resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles and discipline as appropriate.
Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
About You:
In order to be considered for this role, you will have gained a Bachelor Degree in Hospitality from an international well known university and will possess a minimum of 4 years’ experience in Rooms Division with at least 2 years of Management experience in 5 star luxury hotel environment.
You will have good administration, communication, time management and organizational skills, as well as the capability to multitask and strong attention to detail. You will also be a team player with effective analytical skills.
Your interpersonal and customer service ability will be excellent.
Proficiency in computer software systems such as Microsoft Office, Property Management System - Opera is essential as are excellent communication skills in written and spoken English & Arabic.
About the Benefits:
This position offers a highly competitive salary and package which includes; housing allowance, annual flight allowance, medical and dental coverage, pension, life and accident insurance, retail and leisure discounts, complimentary use of Jumeirah F&B Outlets and reduced hotel rates.
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